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Hello tankers and all fans of Tanki!

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Unfortunately, there is a problem with our
game

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as there was an accident on one of the servers.

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We had to completely stop all the servers
to begin restoring normal operations of the game.

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We formed a special team with as many employees
as possible,

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dedicated only to restoring normal operations of the servers.

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According to our estimates, it will take this
weekend and a few more days to do it.

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The current events, such as Arcade and Tanki
Fund, are temporarily suspended,

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as our Community Managers have already announced to you on
social media.

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All further events will be postponed to a
more convenient time.

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On behalf of the Tanki Online team, we sincerely
apologize for this incident

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and appreciate your understanding and patience.

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The process of restoring normal operations
is ongoing,

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and we will definitely restore access to the game soon.

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Yes, there will be a token of apology for
this.

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As soon as we restore data and launch the
game,

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you will immediately get the mission with an apology.

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Q&A section

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Right now we can answer the most important questions you sent us.

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1) What happens if I was not able to claim
the first token of apology?

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You won’t be able to claim the rewards
for the first token of apology mission.

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Instead, a new token of apology mission will
be provided for you to claim after the servers are fixed.

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2) What will happen with the current Challenge?

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As part of the compensation, all players
will be given rewards for all tiers of the current Challenge.

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However, you will need to log into the game
in order to claim the rewards

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before the start of the next Challenge on December 1st.

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3) What will happen with Daily Tankoins Pass
missions?

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We will definitely compensate you
for the missed days.

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We will either add the Tankoins accumulated
in the missed days straight into your account,

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or just extend your pass - we will update
you with more details later.

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4) Will the Black Friday event be postponed?

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As the server will not be working
until next week,

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the event will need to be postponed.

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Black Friday and all related activities will
be delayed until next Friday

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after the game is up and running again.

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5) Why can't you just buy new servers?

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The difficulties which we are experiencing
right now are unforeseen and unavoidable.

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New servers will not protect us from such
one-off incidents.

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6) Has any game process data been lost?

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Answer: This accident may have affected access
to some of your data.

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We are working on restoring access to it.

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7) Will the «Trick-or-treat» mini-game be
extended?

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We will extend the «Trick-or-treat» mini-game. 

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8) Once you restart the Tanki Fund and Arcade
after the server is fixed,

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will it keep the same participants, or will we have to purchase the special offers again in order to participate?

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Players who have already participated
in these events

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won’t need any additional purchases to participate.

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One more thing…

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That’s all for now.

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Today we tried to make it clear to you what
happened to the game.

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Follow our social media pages and the YouTube
channel.

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We will try to give you updates as often as
possible.

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See you soon![]