1 00:00:16,129 --> 00:00:17,390 Hello tankers! 2 00:00:17,390 --> 00:00:23,869 It’s time to check out a new, fresh episode of the Tanki V-LOG! 3 00:00:23,869 --> 00:00:30,119 Today we’ll be seeing what it’s like to be a Tanki customer support specialist, and 4 00:00:30,119 --> 00:00:34,000 learning some new tricks on playing with Shaft. 5 00:00:34,000 --> 00:00:36,970 Get comfy in your seats and enjoy! 6 00:00:38,600 --> 00:00:45,540 I’m sure most of you have contacted Tanki Online customer service at least once, but 7 00:00:45,550 --> 00:00:49,920 nobody knows what it really looks like from the inside. 8 00:00:49,920 --> 00:00:58,089 So, we asked our community manager Maksim to join the TO technical support for one day, 9 00:00:58,089 --> 00:01:00,680 and tell us what it feels like. 10 00:01:00,680 --> 00:01:05,909 Hey guys! Today I’ll be trying my hand at being a customer service specialist… 11 00:01:05,909 --> 00:01:08,429 Should be interesting, so let’s start! 12 00:01:16,420 --> 00:01:22,319 I have been placed at the first line of support. All incoming emails are passing through us. 13 00:01:22,319 --> 00:01:27,130 We solve simple issues ourselves, while the tricky stuff, like account theft and questions 14 00:01:27,130 --> 00:01:31,190 on payments, are passed on to the 2nd line, those guys. 15 00:01:31,190 --> 00:01:34,030 They study each case in a lot more depth. 16 00:01:41,810 --> 00:01:45,079 Answered 32 emails. This is really hard. 17 00:01:45,079 --> 00:01:50,139 Sometimes it’s almost impossible to understand what a player means, especially when it’s 18 00:01:50,139 --> 00:01:51,219 something like this… 19 00:01:58,760 --> 00:02:04,400 Moreover, all this is written without any punctuation, as a single block of text. 20 00:02:04,409 --> 00:02:08,209 Guys, before sending an email, read it at least once more. 21 00:02:15,900 --> 00:02:19,319 Half the day is behind me... my head is exploding. 22 00:02:19,319 --> 00:02:25,619 I have to give credit to these guys, keeping their cool and sorting all this out with such faces… 23 00:02:36,680 --> 00:02:38,800 Yeah, here’s one more email: 24 00:02:38,800 --> 00:02:42,820 Hello, my account got stolen, my nickname is James… 25 00:02:42,820 --> 00:02:44,760 James, right… 26 00:02:44,760 --> 00:02:49,200 Guys, write your nicknames properly, exactly as they are in the game! 27 00:03:02,480 --> 00:03:08,960 So, that’s it, a day in customer service is over. This has been a valuable experience. 28 00:03:08,960 --> 00:03:13,620 I dealt with 74 emails, but that’s a very small number. 29 00:03:13,620 --> 00:03:19,260 Experienced support specialists deals with an average of 600 emails per shift! 30 00:03:19,260 --> 00:03:25,060 I have a request guys: please, value the time of our support specialists when sending emails. 31 00:03:25,060 --> 00:03:30,560 The clearer you describe your issue in the first email, the easier it will be for us, 32 00:03:30,560 --> 00:03:31,200 and for you. 33 00:03:34,640 --> 00:03:40,380 After a pretty long pause, Pro’s Advice is back to the V-LOG. 34 00:03:40,390 --> 00:03:48,540 In today s episode our old friend Wadja will be sharing some tips on being a deadly Shaft user. 35 00:03:48,540 --> 00:03:49,140 Enjoy! 36 00:03:50,880 --> 00:03:53,520 Hey guys! This is Wadja. 37 00:03:53,520 --> 00:04:00,580 Today we’ll be talking about Shaft, one of the most interesting turrets in TO, with 38 00:04:00,580 --> 00:04:04,990 lots of potential for a good death/kill ratio. 39 00:04:04,990 --> 00:04:07,010 Let’s start with tactics. 40 00:04:07,010 --> 00:04:13,720 Here it’s quite simple: your role is support, being a sniper behind cover. 41 00:04:13,720 --> 00:04:19,850 Here, Shaft gives you a serious advantage — while in sniping mode, the bushes become 42 00:04:19,850 --> 00:04:21,400 transparent to you. 43 00:04:21,400 --> 00:04:27,289 So, position yourself behind some vegetation and keep your laser beam hidden till the very 44 00:04:27,289 --> 00:04:32,840 last moment before the attack, as taught by Holy Hero Alex. 45 00:04:32,840 --> 00:04:39,830 The favorite supply for Shaft users is Double Damage — with it you can one-shot any tank 46 00:04:39,830 --> 00:04:42,430 without Double Armor in the game. 47 00:04:42,430 --> 00:04:47,540 You’ll also need mines to keep you safe from intruders. 48 00:04:47,540 --> 00:04:52,670 You won’t need Speed Boost, except to maybe speed up your turret rotation. 49 00:04:52,670 --> 00:04:59,530 Double Amor won’t really help either — in close combat against a skilled tanker it might 50 00:04:59,530 --> 00:05:03,810 buy you some time, but you’ll most likely lose anyway. 51 00:05:03,810 --> 00:05:10,450 As for positioning, Shaft is incredibly versatile as it can play many roles. 52 00:05:10,450 --> 00:05:16,700 For example, when covering the flag carrier, you must first clear the path for him, and 53 00:05:16,700 --> 00:05:18,660 then keep supporting him. 54 00:05:18,660 --> 00:05:25,500 A perfect position for this can be found on Kungur. Hide in the bushes on the platform 55 00:05:25,500 --> 00:05:32,370 above flag and from there you can attack tanks at the enemy base, while protecting yours. 56 00:05:32,370 --> 00:05:40,680 So, you’re in the bushes, with Double Damage activated, and safely surrounded by your own mines. 57 00:05:40,680 --> 00:05:41,740 What’s next? 58 00:05:41,740 --> 00:05:42,760 Tricks. 59 00:05:43,680 --> 00:05:51,100 First of all, memorize the amount of charge you need to destroy each kind of hull — don’t 60 00:05:51,100 --> 00:05:53,560 spend energy for nothing. 61 00:05:53,560 --> 00:06:03,200 Memorize anti-Shaft paints and always add some extra energy to a shot, in case of upgraded protection. 62 00:06:03,200 --> 00:06:07,169 Secondly — if you don’t play with mouse, try it out! 63 00:06:07,169 --> 00:06:14,630 This will really speed up your aiming in sniping mode. Make sure you use Firefox, Opera or 64 00:06:14,630 --> 00:06:16,669 Standalone Flash Player. 65 00:06:16,669 --> 00:06:21,409 That’s it from me. Snipe your enemies and good luck! 66 00:06:26,440 --> 00:06:33,780 Lag and poor FPS. These two issues are often mixed up by many Tanki players. 67 00:06:33,790 --> 00:06:40,389 So we decided to gather all the info, tell you the difference between the two and teach 68 00:06:40,389 --> 00:06:45,180 you how to solve these issues, or at least minimize them. 69 00:06:45,180 --> 00:06:46,980 Watch and learn! 70 00:06:46,980 --> 00:06:47,840 Hello! 71 00:06:47,860 --> 00:06:53,560 Let’s start with the main thing: lag and FPS issues are usually not related to each other. 72 00:06:53,560 --> 00:06:58,300 They happen for different reasons, and more importantly, they call for different solutions. 73 00:06:58,300 --> 00:07:02,780 Lag is the result of issues with the internet connection, the channel between you 74 00:07:02,780 --> 00:07:04,920 and Tanki Online servers. 75 00:07:04,920 --> 00:07:10,800 On the other hand, poor FPS is a sign that your PC is having problems processing what 76 00:07:10,810 --> 00:07:12,180 is required of it. 77 00:07:12,180 --> 00:07:18,490 To put it very simply, lag is an issue with connection, while low FPS is due to your hardware. 78 00:07:18,490 --> 00:07:20,570 Now, let’s talk solutions. 79 00:07:20,570 --> 00:07:25,169 To decrease lag, you’ll need to free up your internet channel as much as possible. 80 00:07:25,169 --> 00:07:31,640 Switch off torrents, even if you are not downloading anything, and close the online video in the tab nearby. 81 00:07:31,640 --> 00:07:36,580 The lower the load on your connection, the more stable it is, and the lower the ping. 82 00:07:36,590 --> 00:07:39,139 And a low ping is AWESOME. 83 00:07:39,139 --> 00:07:44,959 As for low FPS, the natural way to fight it is to decrease the load on your PC’s hardware: 84 00:07:44,960 --> 00:07:47,800 Decrease graphics quality in settings, and try out 85 00:07:47,810 --> 00:07:49,780 the Standalone Flash Player. 86 00:07:49,780 --> 00:07:54,320 It will increase your FPS, and might even partly solve the lag issue. 87 00:07:54,340 --> 00:07:58,000 Below this video, you’ll find a link to instructions on how to use 88 00:07:58,010 --> 00:08:02,460 the Standalone, as well as to a list of other ways to increase the performance. 89 00:08:02,460 --> 00:08:07,090 As for lag, it’s not just up to you, but also up to our programmers. 90 00:08:07,090 --> 00:08:12,150 Optimizing the work of servers and decreasing the amount of data transmitted is currently 91 00:08:12,150 --> 00:08:13,930 one of our primary tasks. 92 00:08:13,930 --> 00:08:18,090 So, if you haven’t managed to deal with lag yourself, be patient. 93 00:08:18,090 --> 00:08:18,770 Good luck! 94 00:08:21,220 --> 00:08:22,940 Video of the Week! 95 00:08:22,940 --> 00:08:28,940 As always, let’s check out the best action clip sent to us since last Friday! 96 00:08:49,440 --> 00:08:51,000 That’s it tankers! 97 00:08:51,000 --> 00:08:57,480 See you next Friday, don’t forget to hit the LIKE button if you enjoyed being with us! 98 00:08:57,480 --> 00:08:58,300 Take care![]